The HubSpot Service Hub allows you to optimize your support and service processes. Your team becomes more efficient and your customers receive the support they need faster.
Happy customers stay, come back and recommend you to others. Customer service is an opportunity to expedite your business. Be proactive and convince your customers with outstanding support. This is how customers become brand ambassadors. The Service Hub comes along with the necessary functions to make this happen.
The Conversations tool provides your team with a shared mailbox that captures all incoming email, forms and messages from live chats and Facebook Messenger. With the integrated ticket system, you have a clear channel for customer support, with which tasks can be distributed effectively within the team. You can create different support pipelines and the phases can be customized. This offers your customers an intuitive and easy-to-use service desk which they can contact if they need assistance.
Through the live chat your website users can get in touch with you quickly and easily.
With your own knowledge base you can offer your website visitors a reliable source of information. In addition, you can find out what your users are looking for and which topics and pages may need further optimization.
The feedback function allows you to do so. Use NPS (Net Promoter Score) surveys to measure customer loyalty and the likelihood of recommendation to others. Use Customer Effort Score (CES) surveys to find out if and where there is space for improvement in your customer service. In order to measure customer satisfaction, Customer Satisfaction (CSAT) surveys can be used and they can be evaluated by using appropriate reports.
An inbox for the whole team, where chats, team emails or form submissions converge.
The ticket system allows you to assign customer requests internally to the appropriate employees and to manage, prioritize and track requests centrally.
The live chat function can be integrated on your website and enables an easy dialogue between your website users and your team. Inquiries can be answered quickly and easily.
Use the feedback functions to find out how satisfied your customers are and where are possibilities for improvement of your services or products.
Create a knowledge base that gives your website users answers to their most important questions about your products and services.
Among other things, reports enable the evaluation of customer feedback, ticket volume, response times and much more.
By defining targets, you can ensure and monitor the fulfillment of contractual agreements (SLA, e.g. response times).
HubSpot offers different packages that vary in price depending on the features needed and the number of users. We would be happy to help you figuring out the best suitable solution for you and your business. Get in touch with us. We are happy to help you.