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BSI CUSTOMER SUITE

LEAVES NOTHING TO BE DESIRED FROM CRM TO CX

Acquiring, getting to know and retaining customers is the foundation of every company in both the B2B and B2C sectors. To do this, contact data must be collected, maintained and analyzed, among other things. Nowadays, this is possible with almost any CRM. But if you want to find your (potential) customers, really understand them and serve them optimally with relevant, appealing content, while at the same time offering your marketing, sales, service and support team the most efficient as well as transparent work possible, you should rely on BSI CUSTOMER SUITE.

This exceptional software combines customer experience, customer relationship management and artificial intelligence (AI) with a customer data platform and enterprise integration platform. Thus, it forms a next level CRM that meets the highest requirements of various industries.

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CUSTOMER SUITE PRODUCTS

Customer Journey- with BSI CX is the benefit king
CRM – Digitization and highest flexibility
Artificial intelligence – intelligent use of data
Customer Data Platform – draw from the full range

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YOUR ADVANTAGES AT A GLANCE

CX – Customer Experience

CX – Customer Experience

  • intelligent automation
  • Recommendations for the right content at the right time thanks to AI
  • Lead management & Lead scoring
  • Customer lifecycle management
  • Trigger-based approach
  • Cross-departmental access to relevant data
  • Real-time data
  • Customer Retention Management
  • Digitization of your service processes
  • and much more.
CRM

CRM

  • comprehensive and intuitive CRM
  • user-friendly & flexible
  • adapts to your IT environment
  • individual assignment of authorizations per user
  • Digitization of customer relationships
  • 360° view of your customers
  • modular structure
  • High configurability and open technology
  • and much more
Artificial Intelligence

AI – Artificial Intelligence

  • Conversion optimization
  • automatic lead scoring, segmentation
  • valuable recommendations for action
  • intelligent self-service
  • automation of service processes
  • relief of the service team
  • save resources
  • enables high personalization
  • intelligent data analysis & customer clustering
  • and much more.
Customer Data Plattform

CDP – Customer Data Plattform

  • Collect & consolidate customer data
  • Create central data basis
  • as cloud or local solution
  • High-performance data management, even for large data volumes
  • seamless recording of communication history
  • comprehensive data protection
  • collision management
  • and much more.
Lead Scoring_KI_EN (1)

BSI enables lead scoring - but why is lead scoring important in the first place?

You can determine which leads are suitable for your various marketing measures with a lead rating based on lead scoring. Artificial intelligence helps to automate the rating and even make predictions about future behaviors of your leads.

In our whitepaper, we explain in more detail how you can improve your sales opportunities through lead scoring.

Download White Paper

Want to learn more about BSI as a solution for your digitization strategy?
Here you will find more information and a use case: Digitization & Data Enrichment with BSI

We would be happy to advise you personally on the wide range of functions and possibilities that our cooperation partner BSI has in store for your company.
Get in touch with us!

YOUR CONTACT

Sarah Wilhelm
Sarah Wilhelm
Managing Director
+41 58 680 50 12
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