Intelligent automation mechanisms help you to deliver personalized content to customers at the right time via the optimal channel. High-performance lead management provides users with their lead score at the various touchpoints and, with the help of AI, automatically delivers content that really interests them.
Thanks to the trigger-based approach of comprehensive customer lifecycle management, you always know at which point a customer is and can react to events in real-time. The customer can thus be ideally accompanied on his customer journey and your employees can access all relevant data across departments. For example, your sales team receives real-time, data-based information on whether a customer is about to make a purchase decision or is in danger of dropping out. Get to know your customers as well as possible in order to retain them and thus reduce costs, because acquiring new customers is often more time-consuming and expensive than retaining existing customers.
BSI enables you to digitize your service processes on all channels and relieves your employees thanks to automation.
The BSI Customer Suite enables comprehensive customer relationship management that is particularly impressive in terms of user-friendliness and flexibility. The decisive advantage: The CRM adapts to your requirements and your IT environments. You get a wide range of functions that are part of a professional, intuitive, and forward-looking CRM. In the process, each user receives only the authorizations that are relevant to him.
With BSI's Artificial Intelligence (AI for short) you can optimize your conversion in no time. Lead scoring, customer lifetime or segmentation are no longer a challenge. Your teams receive valuable recommendations for action that push their successes.
Furthermore, BSI AI enables 24/7 customer service, faster responses, and intelligent self-service. This frees up your service team, creates capacity for truly critical service requests, and fully improves customer service.
Next-level personalization: With artificial intelligence, you can easily respond to customers' personal information and preferences and provide tailored content. From a website that adapts to the user's interests to location-specific content such as the local weather report, much is possible. Segment-of-one is the goal here to drive conversions.
With all the tasks that AI takes over for you, you save valuable resources, time, and therefore money.
BSI CDP enables you to collect and consolidate your most important asset - customer data - in one system. You eliminate data silos and get an all-encompassing, unified, and structured basis for informed decisions and personalized campaigns. Whether as a cloud or local solution in your data center: BSI CDP enables high-performance data management even for enormously large data volumes. All departments will benefit from the data power. The complete communication history can even be accessed and maintained across the group for the optimal customer experience. Comprehensive data protection within the framework of the German Data Protection Act (DSGVO) can be implemented as a matter of course.
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